Published on September 13, 2016
Did you know that the new Samsung Galaxy Note 7S was recalled? If you didn’t, you are probably now wondering why.
Over Labor Day Weekend last week in St. Petersburg, FL, Lydia and Nathan Dornacher came home from a yard sale on Monday, along with their 8-year-old daughter. While unloading her husband’s Jeep, her husband, Nathan Dornacher, had left the tablet charging inside the running vehicle. Nathan asked their daughter to go back to the car, along with their family service dog.
Lydia reported that the dog hesitated and started whining. When Nathan went to look outside, nothing seemed to be wrong. Once Nathan approached the Jeep, he vaguely noticed a fire through the vehicle’s window, and called for Lydia to get a fire extinguisher. Once Nathan rushed back to the front door of the house, he heard explosions, and the car burst into flames. The car was completely ruined. St, Petersburg firefighters rushed to put out the fire.
The U.S. Consumer Product Safety Commission (CPSC) announced a warning a few weeks ago to stop using this Galaxy model, after at least 35 recent reports of the lithium-iron batteries within the devices overheating and bursting, resulting in dangerous fires. Samsung began the recall 2 weeks ago, affecting all of the 2.5 million Galaxy Note 7 phones sold worldwide.
Samsung released a statement following the incident, “We are aware of the incident and we are working with Mr. Dornacher to investigate his case and ensure we do everything we can for him. Consumer safety is Samsung’s highest priority. With regard to the Galaxy Note 7S, we are asking owners to take advantage of the Product Exchange Program announced on Friday of last week.”
Samsung issued the recall 2 weeks ago, in 10 countries, after 35 instances of Note 7S exploding or catching fire. Customers who had already bought Note7S could swap them for new smartphones in two weeks.
The CPSC reported that the explosive incidents occurred both while phones were being charged and during regular use. All Samsung Galaxy Note 7S devices should be powered off, not charged, and not be in use. This also means that passengers should not use or charge these phones aboard planes. They should not even be packed in luggage.
Tim Baxter, president of Samsung Electronics America, announced, “Samsung continues to ensure that consumer safety remains our top priority. We are asking users to power down their Galaxy Note7S and exchange them now. New Galaxy Notes 7S replacement devices will be issued to exchange program participants upon completion of the CPSC process. In the interim, consumers can return their Note 7 for another device.”
Samsung announced that its exchange program will give consumers the chance to return their device for a new Galaxy Note 7, pending CPSC approval. They can also exchange their phones for a Galaxy S7 or a Galaxy S7 edge, and replace “any Note 7 specific accessories with a refund of the price difference.” Those who participate in the exchange will receive a $25 gift card or receive credit from select retailers or carriers.
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Category: Personal Injury